Armored Car Issue Reporting... Single Point Of
Contact For All Your Cash Issues
Q&A Payment Solutions offer a
single point of contact for your locations to report all issues
relating to cash collection and delivery, such as:
Carrier no show
Safe key issues
Time window problems
Any other carrier issue
How It Works
Each location has their own
unique profile that details their schedules service days including
All issues are issued a Q&A case number upon submitting and are
tracked on line on the case resolution screens that provide full
details of the actions taken and the status of the reported issue
can report from a selection of common issues, free format text or
issues that are customizable by location
Q&A Payment Solutions chase
down and escalate the issue to resolution
Status and resolution
reporting to the location and consolidated corporate reporting
Implemented in conjunction
with the change ordering management
Carrier No Show - Q&A will escalate the no
show and either ensure that it is re-scheduled or credited.
Short or Missing Change - As Q&A placed the
change order - we know it was placed on-time and correctly and we
have the bank confirmation number and can request the manifest for
proof of receipt by carrier.
Safe Key - There is no point in a carrier
arriving without the key - in this situation we will escalate and
obtain the credit for the failed service.
Excess Time/Liability/Item Charges - These charges can
be significant and are often caused by previous carrier no shows.
Q&A can investigate and ensure that the charges are not erroneous.
About Q&A Payment Solutions
Change Order Management
Armored Car Cost Reduction